Pre Accredited Training

Pre-accredited programs are short modular courses which focus on creating pathways for learners to further education and training or employment.  

Pre-accredited programs are especially beneficial to:

  • Women seeking to re-enter the workforce after significant time away, women who have experienced or are experiencing family violence 
  • Early school leavers, both mature and youth 
  • Low skilled and vulnerable workers 
  • Indigenous people 
  • Unemployed and underemployed people 
  • People from culturally or linguistically diverse backgrounds 
  • Disengaged young people 
  • People with a disability


Kick Start Your Career in Customer Service; Call Centre Operations

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This pre-employment course will provide you with practical skills to help kick start your career!

This 4 week course  will provide you with entry level skills for working in the call centre sector plus a range of other job ready skills.

You will learn about:

  • Effective customer service skills
  • Effective communication skills
  • Conflict resolution
  • Professional accountability and confidentiality and privacy
  • Data entry and keyboarding skills
  • Connection to Work & Learning Centre
  • Support with job searching
  • Personal presentation and hygiene
  • Work ethic, employer expectations
  • Dress  for interview and work
  • Learn Local certificate upon course completion you will have the opportunity to gain exposure to the work in a busy  call centre. This helps you gain a greater appreciation of what individual job roles actually involve and provides clarity round this as a potential career for you!

There are many call centres in the valley and they employ in excess of 800 people.

If you are interested in participating in the program, you will be required to attend a brief interview before the program starts. Participants will also be required to undertake a police check.

Digital Matters

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The Digital Matters course is for anyone who wants to learn the basics of living in a digital world. It is especially relevant to people who would like to progress to further study and job seekers who do not have the skills to participate in online recruitment.  Digital Matters will introduce, demonstrate, and enable you to practice everyday technology skills for living and working. This course is the perfect way to overcome your fears and learn digital skills. The course content is flexible.

Eng-AGE (Over 45’s)

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The Over 45’s Eng – AGE program has been developed by Federation University, Max Employment and GEST, through grant funding from the Australian Government through the Regional Employment Trials Program to provide job seekers who are over 45 years old with the skills needed to re-enter back into employment.  Job Seekers who successfully complete the course will have the skills and confidence required to re-commence back into employment.

This unique program gives you the opportunity to gain skills and confidence to return back into employment. 

It will consist of:

  • jobseeker requirements and obligations
  • vocational counseling (resilience and self-esteem)
  • setting and creating goals
  • preparing to canvass employers (hidden job market, analysing job ads, skill recognition)
  • researching industries
  • how to create a resume and cover letter
  • budgeting and finance
  • meeting with a Physiologist and Nutritionist to create an exercise program and learn how to eat healthy

Take A Byte Into IT

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Basic computer technology skills to communicate using the internet, understanding how to use digital devices to locate and find content and services and current touch screen devices for communication and searching information using technology e.g. blogging, instant messaging, podcasts, social networks, e-mail etc., for a range of purposes. Students to overcome their fear of new technology, gain confidence and learn to feel more comfortable in a learning environment. Possible learner’s pathways: Students can choose to explore further accredited training in fields that are related to computer technology such as Digital Media and Technology CERT III or Diploma Level at courses.

Introduction to Hospitality

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Overview and hands on experience in the hospitality industry, identify career pathways and training. covering a range of employment opportunities, including tourism, cookery and service, with a view to further study and engagement.

At the completion of the course the students will;

  • Have an understanding of the range of sectors existing within the hospitality industry and how to identify opportunities.
  • Manage priorities and learn Time Management strategies.
  • Have a knowledge of how to access information and keep up to date with current legislation and trends.
  • Understand the broader, legal and ethical requirements relating to the hospitality industry.
  • Be confident with the application of technology in hospitality and crossover sectors.
  • Ability to communicate effectively with colleagues, customers and others.
  • Identify opportunities for employment within the hospitality and tourism industries.
  • More readily identify employability skills required for the industry.
  • Identify career pathways and training. Possible learner pathways: GEST’s other Pre-Accredited Training courses or accredited course at GEST such as Certificate II in Hospitality. or other accredited courses in participants chosen field of interest with other local providers.

Bridging to Beauty

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Learning Outcomes: Beauty Therapists provide a wide range of face and body treatments. They have high level of public contact, so need to be well-presented with good communication skills. Their work requires a thorough understanding of the human body and its key systems, including skin biology, anatomy and physiology, nutrition and cosmetic chemistry.
This course is targeted to the learner wanting to gain an understanding of the Beauty Industry and maybe want to go on to pursue a career in Beauty. This taster course will be a pathway into any of the accredited course below:
Certificate II in Retail Make up and Skin Care – This qualification is suitable for an Australian Apprenticeship pathway. Certificate III in Beauty Services – Work is typically conducted in beauty, waxing, brow and nail salons. Certificate IV in Beauty Therapy– Work is typically conducted in beauty salons and spas / Diploma of Beauty Therapy– Work is typically conducted in beauty salons and spas. Learners will gain experience in beauty techniques and products to give them confidence to apply for work or apprenticeships in the Beauty Industry.

Connect, Learn, Employ

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Learners will be given relevant skills to be able to search for their own employment through the connection created by GEST with local employers. Learners will gain knowledge about specific industry fields, providing a range of employability skills to lead directly to employment.

New Grassroots Learning (English)

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Students will improve their communication skills to feel more confident in doing daily tasks with the use of everyday English. They will also learn how to complete application form for visas, job etc.  Students will learn skills for reading and writing.  They will also learn basic computer skills and have a good working knowledge of Microsoft Office.  This course will provide students with the confidence to use, speak freely  and have the confidence to be understood.

Topics we will be looking at are:

  • A new life
  • Law
  • Community
  • Leisure
  • Education
  • Money
  • Environment
  • Transport
  • Health
  • Ways of learning
  • Housing
  • Work

Employability & Work Readiness

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Students participating on this course will develop an action plan with long and short term employment/career goals and strategies for achieving goals, they will be able to identify and use effective study and assignment writing strategies, they will gain a better understanding of their selected industry and complete a resume targeted to their chosen industry. Students completing this course will have the skills to successfully complete an accredited training in their industry of choice and to successfully seek work placement for that course or find employment in their industry of choice providing they have successfully gained the required qualifications. Possible learner pathways: GEST’s other Pre-Accredited Training courses or any accredited courses in participants chosen field of interest.