Kick Start Your Career in Customer Service; Call Centre Operations

DatesTimeCost
11th July – 8th August
(Monday – Thursday)
9:30am – 3:00pm$70*

This pre-employment course will provide you with practical skills to help kick start your career!

This 4 week course will provide you with entry level skills for working in the call centre sector plus a range of other job ready skills.

You will learn about:

  • Effective customer service skills
  • Effective communication skills
  • Conflict resolution
  • Professional accountability and confidentiality and privacy
  • Data entry and keyboarding skills
  • Connection to Work & Learning Centre
  • Support with job searching
  • Personal presentation and hygiene
  • Work ethic, employer expectations
  • Dress  for interview and work

You will have the opportunity to gain exposure to the work in a busy call centre. This helps you gain a greater appreciation of what individual job roles actually involve and provides clarity round this as a potential career for you!

If you are interested in participating in the program, you will be required to attend a brief interview before the program starts. Participants will also be required to undertake a police check.