Dates	Time	Cost
19th Nov – 13th Dec 2024	9:30am – 3:00pm	$70*

This pre-employment course will provide you with practical skills to help kick start your career!

This 4 week course will provide you with entry level skills for working in the call centre sector plus a range of other job ready skills.

You will learn about:

• Effective customer service skills
• Effective communication skills
• Conflict resolution
• Professional accountability and confidentiality and privacy
• Data entry and keyboarding skills
• Connection to Work & Learning Centre
• Support with job searching
• Personal presentation and hygiene
• Work ethic, employer expectations
• Dress  for interview and work

You will have the opportunity to gain exposure to the work in a busy call centre. This helps you gain a greater appreciation of what individual job roles actually involve and provides clarity round this as a potential career for you!

If you are interested in participating in the program, you will be required to attend a brief interview before the program starts. Participants will also be required to undertake a police check.